Refund Policy for EPractize Labs Software Orders

We DO honor requests for the refund on the following reasons:

Non-delivery of the license code: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and activated;

Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team's approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer's choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server (only applicable for Online Skill Evaluation) can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.

Product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored. All of our products are available for evaluation purpose at our website.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the product page of each product. We don't guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.

Contact Us

Live chat: You can find Talk to us bar at the bottom of each pages when we are online.

Ticket System: https://www.epractizelabs.com/tickets/login/

Please give it 12-24 hours for our Support Team to get back to you on the problem.

Requests for a refund are accepted at https://epractizelabs.zohodesk.in/portal/en/newticket/ within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.

A refund is issued to you upon receipt of a Waiver of Copyright signed by you.

MyExamCloud Courses Refund Policy

Thank you for choosing MyExamCloud for your learning needs. We strive to provide a satisfactory experience for our users and ensure you are content with our products and services.

By purchasing a product from MyExamCloud, you agree to our Terms of Use, Privacy Policy, and this Refund Policy. This policy applies exclusively to individual users purchasing courses, subscriptions, and sandboxes. The terms outlined here are not applicable to business clients or any companies/organizations.

Refund Policy Overview

Important Note

Purchases made during special sales periods, such as Black Friday, Christmas, or New Year, or any deals offering a 40% or greater discount are non-refundable. Additional coupon codes cannot be applied during these sales periods.

Refund Policy for Specific Products

Video Courses, Practice Tests, and Hands-On Labs

If you are not satisfied with our video courses, practice tests, or hands-on labs, refunds are available under the following terms:

Refund Criteria and Duration

Duration After Purchase	Refund Value
On or before the 3rd day of purchase	100% Refund
Between the 4th and 6th day of purchase	50% Refund
On or after the 7th day of purchase	No Refund
Exam failure (must be requested within 7 days of exam result)	100% Refund

Conditions Where Refunds Are Not Processed

• If you have passed the actual certification exam from the official vendor (e.g., Oracle, Python Institute, AWS, Azure, Google) and accessed MyExamCloud practice tests or training materials.
• If you cannot provide acceptable proof of exam failure (e.g., email from the vendor, scorecard).
• If your purchase is more than 5 months old.

Subscription Plans

Refunds for subscription plans are available under the following terms:

Refund Criteria for 1-Month Subscription

Duration After Purchase	Refund Value
On or before the 2nd day of purchase	100% Refund
Between the 2nd and 4th day of purchase	50% Refund
On or after the 5th day of purchase	No Refund

Refund Criteria for 1-Year Subscription

Duration After Purchase	Refund Value
On or before the 3rd day of purchase	100% Refund
Between the 4th and 29th day of purchase	50% Refund
On or after the 30th day of purchase	No Refund

How to Initiate a Refund Request

To request a refund, please email sales@epractizelabs.com with the following details:

• Registered Email Address: The email address used to access MyExamCloud.
• Email Subject: "Request for Refund."
• Details: Reason for the refund, order details, and any feedback.
• Attachments: Include relevant proof or documents (if applicable).

Refund Processing Time

All refunds and cancellations will be processed within 10 business days from the date the request is received and approved. Refunds will be credited back to the original payment source.

For further assistance, feel free to contact our support team.